Role: IVR Developer – Contact Centre Employment: Full Time Location: Toronto, ON Work Arrangement: Hybrid – 4 Days/Week Job Description We are seeking a Full Time IVR Developer – Contact Centre with extensive contact centre technology experience and solid hands-on expertise in Amazon Connect, IVR, telephony, CTI, routing, and contact centre infrastructure. The ideal candidate will support the design, development, integration, deployment, and modernization of enterprise contact centre environments Key Responsibilities Design, develop, and support IVR and contact centre solutions Work with Amazon Connect Contact Centre technology Design and implement contact centre infrastructure and integrations Support telephony, call recording, call routing, reporting, IVR, CTI, IPT,



and WFM technologies Plan and execute large contact centre infrastructure deployments and upgrades Troubleshoot complex contact centre and telephony issues Collaborate with network, infrastructure, application, and business teams Support enterprise-scale contact centre architecture and integration initiatives Required Skills 10+ years of contact centre domain experience 5+ years of Amazon Connect experience 3+ years of planning and developing large contact centre infrastructure Strong experience with IVR, CTI, telephony, call routing, and call recording Experience with contact centre design, integration, deployment, and upgrades Broad networking knowledge including Routing, Switching, VoIP, MPLS, and SIP Strong troubleshooting and problem-solving skills Experience working with enterprise contact centre environments #J-18808-Ljbffr

📌 Ivr & Contact Center Architect — Amazon Connect (Hybrid) (Toronto)
🏢 GuruLink
📍 Toronto