This position is located at 50 Rideau St, Ottawa, Ontario, K1N9J7 Canada

The Personal Stylist cultivates the overall service and selling culture in the store and drives sales by developing authentic customer connections, offering expert styling advice and providing an individualized experience with curated product recommendations.

Customer Experience

Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued

Leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits of the personal styling role and program

Generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics

Advocates for technology usage and encourages the team to transact in the moment, upsell, and clientele

Teamwork + Mentorship

Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives

Identifies personal styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings

Utilizes brand resources to share relevant apparel styling and product knowledge with the team to elevate associate confidence in servicing and outfitting the customer

Visual + Business Operations

Reviews store business to understand buying trends, influence apparel outfitting and selling decisions, and to drive apparel and accessories department business





Capitalizes on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals

Partners with visual team to support mannequin outfitting updates to showcase new arrivals and best sellers

Upholds accountability and productivity for zoned personal styling hours; contributes to a customer-first philosophy and is flexible in supporting service in zone coverage

Communication + Relationships

Communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms

Cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment

Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

Anthro brand fan2+ years of experience building customer relationships or clienteling

Passion for apparel styling

Ability to work flexible schedule to meet the needs of the store including nights, weekends, and holidaysURBN offers comprehensive Perks & Benefits to employees.

Availability and eligibility to specific benefits may be subject to your location and employment status.

Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Starting from CAD $19.00/Hr.

Vacancy Status This position represents either an immediate opening or an upcoming vacancy.

📌 Anthropologie Personal Stylist - Part-Time (Ottawa)
🏢 Urban Outfitters
📍 Ottawa