NTT DATA is looking for a Telecom Customer Service Representative in Nepean, Ontario, to assist clients with their internet and Wi-Fi inquiries. Thrive in a supportive environment that values your contribution and offers qualified growth.
In this role, you will respond to inbound calls, assist with account-related questions, and perform troubleshooting for connectivity issues. Your responsibility involves using empathy and clear communication to enhance the customer experience while documenting all interactions effectively.
Key Responsibilities:
• Handle inbound calls from clients regarding service inquiries
• Provide troubleshooting for modem and connectivity problems
• Explain service details, billing, and equipment functionalities




• Create and maintain records in the customer management system
• Educate users about service options and Wi-Fi improvements
Requirements:
• Required: High School Diploma
• One year of experience in customer service required
• Call centre or telecom support experience preferred
• Ability to simplify technical instructions for clients
• Committed to maintaining professionalism under pressure
Elevate your career with NTT DATA, where your skills can shine.
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📌 Telecom Customer Service Representative NTT DATA (Ottawa)
🏢 NTT DATA
📍 Ottawa