About SPIN Toronto

SPIN Toronto is a 12,000-square-foot, retro-inspired ping-pong social club and event venue located in the heart of King West. It offers 12 Olympic-style tables, two full-service bars, and a restaurant serving elevated street food. It is a premier spot for social, corporate, and private events, accommodating up to 350 guests for interactive, high-energy gatherings.

Summary of the Position The Reservations & Sales Coordinator works within the Event Sales Department and owns the guest journey for large reservations, in-house event programs, and small events at SPIN Toronto.

This revenue-focused role oversees SPIN Toronto’s booking system and CRM, converts inbound inquiries into confirmed business, and drives targeted outbound sales initiatives. They are responsible for maximizing revenue opportunities across reservations and events while ensuring a seamless, consistent, and engaging guest experience from inquiry through event completion.

Responsibilities

Convert Inbound Opportunities into Bookings

- Own the guest experience for reservations and small events, start to finish.
- Know the SPIN Toronto experience inside and out: reservations, gaming, food & beverage, packages, events, and sell it with confidence.
- Respond to inbound inquiries and follow up proactively to convert leads and cut down on lost business.
- Keep the booking system accurate including guest info, notes, packages, and special requests
- Own larger reservations and small group bookings: document requirements clearly and ensure each department has the required info to successfully execute: Front Desk, F&B;, and Operations.




- Review upcoming reservations and events ahead of time to catch issues, spot opportunities, and flag special requests.
- Look for chances to upsell F&B; packages and enhance the guest experience.

Keep the CRM Accurate and Actionable

- Maintain accurate contact info, booking history, notes, and follow-ups.
- Support Marketing on newsletter workflows and client communications.
- Own CRM workflows for lead management and customer retention.
- Use CRM data, alongside Sales & Marketing, to spot repeat business, retention, upsell, and re-engagement opportunities.
- Support reporting on reservations, leads, conversion, and repeat business.

Own Targeted Outbound Sales

- Support Events and Marketing on outbound sales and lead-gen initiatives.
- Along-side Marketing and Events collaborate to create a series of in-house programming/events
- Own specific campaigns including Birthdays, Hospitality Industry Night, and similar targeted pushes.
- Research and identify corporate, social, hospitality, and community prospects.
- Drive outreach and follow-up aimed at new and repeat bookings.
- Track outbound activity and results in the CRM.

Deliver a Seamless, Distinctly SPIN Toronto Experience

- Work closely with Events, F&B;, and Ops to keep the guest journey seamless.



You are the connective tissue between booking and execution.
- Join planning meetings on upcoming reservations, events, and guest experience.
- Support daily reconciliation and admin as needed.
- Represent SPIN Toronto professionally with guests, clients, and industry contacts.
- Other duties as assigned.

Ideal Candidate & Experience

- Hospitality (serving, bartending, floor manager) experience required
- 1+ years in sales or hospitality sales, an asset.
- Confident, warm, guest-focused communicator.
- Highly organized with excellent attention to detail and follow-through
- Comfortable managing multiple events in a day, deadlines, and priorities simultaneously
- CRM experience is an asset.
- Team-oriented, adaptable, thrives in a fast-paced environment.
- Genuine passion for food, beverage, and hospitality.

This role is ideal for a hospitality professional who is passionate about creating great guest experiences, is highly detail oriented, can proactively manage competing priorities, and is ready to take the next step into event sales. Compensation & Perks

- Salary: $40,000 + Commission
- On-Target Earnings: $57,000–$60,000 annually
- 2 weeks’ vacation
- Employer-paid benefits package

Schedule & Location

- Monday to Friday, site-based role at 461 King St, Toronto
- Full Time Position

Applications will be reviewed on a rolling basis, and the position may be filled at any time. Job Type: Full-time

Pay: $57,000.00-$60,000.00 per year

Benefits

- Casual dress
- Dental care
- Paid time off

Work Location: In person

📌 Reservations & Sales Coordinator (Toronto)
🏢 SPIN Toronto
📍 Toronto