- We are currently seeking for a Senior Customer Success Revenue Enablement, Launch Team to join our Revenue Enablement team

- This role reports to the Senior Manager, Customer Success Enablement and is the dedicated enabler for our CS Launch Team, the group that gets new customers implemented, live, and set up for long-term success
- The Revenue Enablement team at Clio equips our sales and customer success organizations with the knowledge, skills, tools, and processes they need to drive revenue growth and deliver exceptional client experiences

- We design and deliver onboarding and ongoing programs, run a center of excellence operating model, and partner closely with Sales, Customer Success, Marketing, Product Marketing, and Revenue Operations to turn product launches into field-ready execution

- We are a team that runs on curiosity, data, and a genuine commitment to helping people do their best work

- Build and deliver enablement for the CS Launch Team across the implementation and go-live journey, from kickoff through handoff to ongoing success

- Own measurable launch outcomes such as time to value, time to first value, launch cycle time, and successful go-live rates

- Partner with CS Onboarding to sequence a 30-60-90 day ramp for new launch and implementation team members

- Translate product launch playbooks into implementation-ready guidance, configuration talk tracks, and customer-facing best practices

- Design and maintain certification and role-play content grounded in real implementation and go-live conversations

- Run a regular Gong review rhythm on launch calls to surface coaching themes, friction points, and content gaps

- Coach Launch Team leads on reinforcing trained behaviors so enablement lands in real customer engagements





- Deliver a monthly launch enablement health report covering what is working, what is not, and the top unmet needs

- Use generative AI tools to accelerate content creation, role-play design, and iteration

- Partner with Product, Product Marketing, and the Product Launch and Systems function so launch content stays current with the roadmap

- Other duties as required

Benefits

- Specialized learning and development programs and access to an in-house performance coach

- Equitable compensation for your contributions, regardless of gender, race, or any other identifying factor

- Access to pay transparency on all of our global roles

- Company equity for applicable employees

- RRSP-matching in Canada, 401k in the US, and pension plans in Ireland

- Hybrid mode – striking the right balance between the benefits of in person connectivity that in office brings, and the flexibility of remote

- Flexible paid time off (4-week minimum with opportunities for personalization based on individual needs and achievements)

- Parental leave options for birthing and non-birthing parents
- A $500 contribution to your child’s RESP

- Various health, dental, and vision advantages for you and your family, including an Employee and Family Assistance Program

- Virtual and In-person Wellness Programs to support mental and physical health

- Paid time for volunteering through our Clio Gives program





- $2000 annual counseling benefit for CAD Clions- You are a customer success enablement skilled who builds programs that change what launch and implementation teams do in front of customers

- You bring strong facilitation skills and a data-informed mindset, and you do not wait to be told what to build

- You look at the calls, the implementation timelines, and time-to-value data, and you come to the table with recommendations

- You understand the early customer lifecycle, from kickoff and implementation through go-live and the handoff to ongoing success, and you know that a strong launch sets up every downstream outcome

- Ability to analyze engagement and performance data to drive program improvements

- Knowledge of instructional design principles and adult learning theory

- Experience designing and delivering training for customer-facing implementation or launch teams

- 3+ years of experience in customer success, implementation or onboarding, CS enablement, or a related learning and development role

- Strong project management skills across multiple concurrent workstreams

- Strong facilitation and presentation skills across all levels of the organization

- Comfort with tools such as Gong, and Salesforce

- Familiarity with implementation, onboarding, and go-live motions and the metrics that drive them

- Experience in a SaaS or technology company

- Experience enabling implementation, onboarding, or time-to-value improvement

- Proficiency with generative AI tools (Claude, ChatGPT, or similar) for content development and ideation

- Experience in legal tech or a comparable regulated industry

- Relevant customer success or enablement certifications

📌 Senior Customer Success Revenue Enablement (Launch Team) (Toronto)
🏢 Clio
📍 Toronto