Museum Security Guide

Application Deadline: 7 October 2026

Department: Operations

Employment Type: Part Time

Location: Museum of Contemporary Art Toronto, Canada

Reporting To: Visitor Services Manager

Compensation: CA$24.89 / hour

Description

Position Summary

This role emphasizes providing a welcoming environment, promoting respect for the artworks, and ensuring that visitors follow the museum's guidelines to maintain a protected and enjoyable space for all.

Key Responsibilities

- Provide consistent monitoring of artworks, visitors, staff, and museum property, ensuring their safety from damage
- Be a host - greet and welcome all visitors to MOCA, and be available to answer questions throughout the museum
- Stay current with the daily schedule of events, informing visitors as needed
- Enforce security and safety procedures and protocols in all public spaces of the museum
- Answering visitor questions concerning exhibits, wayfinding, and facilities
- Become an expert in MOCA's programmes, the museum building and its place in the Junction Triangle neighbourhood and cultural community
- When assigned, circulate the museum and support busier floors
- Detect and respond to potential interference of artwork
- Ensuring visitors follow museum rules




- Support in completing reports as needed
- Manage traffic and visitor wayfinding within the museums
- Provide support during museum events, including weekends and holidays
- Undertake other duties as assigned by the supervisor
- Provide support to special events and venue rentals as needed
- Report damage or change in condition of spaces/ art objects immediately

Skills, Knowledge and Expertise

Must-haves

- Minimum 1-2 years of experience in a security role
- Minimum 1 year of experience in a customer service role
- High school diploma or GED equivalent
- Must be able to work regular weekends, evenings, holidays and special events
- Must have the ability to be both friendly and commanding in communication
- Excellent observational skills and attention to detail
- Ability to work independently
- Ability to interact effectively with a diverse range of individuals
- Physically capable of standing and walking for extended periods, as well as responding to emergencies swiftly

Nice-to-haves

- Conflict resolution/de-escalation and anti-oppression training
- First aid certification

Benefits

- Attractions Ontario Benefits
- Toronto Attractions Council Benefits

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📌 Museum Security Guide (Toronto)
🏢 MOCA Canada
📍 Toronto