Job Summary

Walkhome was established in 1988. Its aim is to provide students with safe walks to and from Queen's Campus within our Walkhome parameters. Since then, it has quickly developed into one of the most widely known and respected student services at Queen's. The Walkhome Head Manager, under the direction of the Vice President (Operations), will primarily be responsible to coordinate activities by scheduling work assignments, setting priorities, and delegating work accordingly. This position will determine staffing requirements for the administration department and oversee the hiring of staff. This role will also ensure that all employees comply with company policies, procedures, and ethical standards. The Walkhome Head Manager must possess ability to identify measures of performance and actions needed to improve or correct performance and ability to plan, organize, develop, implement, and interpret goals, objectives, and policies.

Competencies

- Accountability
- Communication
- Managing Performance
- Time Management
- Customer/Client Focused
- Problem Solving
- Conflict Management

Job Duties

- Coordinate activities by scheduling work assignments, setting priorities, and delegating work accordingly
- Determine staffing requirements for the administration of the department and oversee the hiring of staff
- Ensure that all employees comply with company policies, procedures, and ethical standards
- Administer disciplinary action in accordance with established procedures
- Ensure employees have explicit goals and are aware of expectations
- Ensure that employees adhere to all health and safety regulations
- Provide informal feedback and coaching to staff on an ongoing basis




- Develop a departmental goal plan which will serve as the framework for the annual budget prepared in collaboration with the accounting department and approved by the Vice President (Operations)
- Monitor actual results against the approved budget in the organization accounting system (Business Central) each month, to track performance
- Attend and fully participate in all in person and virtual meetings
- Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
- Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
- Exhibit a working knowledge of Assistant Manager and Supervisor portfolios
- Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team
- Obtain a strong working knowledge of service radios
- Explore opportunities for improving environmental sustainability and social responsibility (for example, enhancing EDII) of the service alongside your managerial team
- Actively seek opportunities for growth with the AMS, and Queen's internal groups, and external clients
- Oversee the day to day operations of the service
- Plan and oversee the training of staff
- Perform all other duties assigned by Vice President (Operations)

Work Conditions

- Working in an office environment
- Interaction with employees, management, and the public at large

Job Requirements

- Ability to identify measures of performance and actions needed to improve or correct performance
- Ability to plan, organize, develop, implement, and interpret goals, objectives, and policies
- Effective leadership skills, with a strong focus on mentoring and motivation of employees
- Ability to delegate, set expectations, and monitor progress of all direct reports
- Ability to identify issues and implement creative and strategic solutions to overcome problems

#J-18808-Ljbffr

📌 WHS - Walkhome Head Manager (s) (Kingston)
🏢 Clear Destination
📍 Kingston