Union

CUPE Clerical bargaining unit

Number of Vacancies

1

New or Replacement Position

Replacement

Site

67 College Street

Department

Medical Imaging

Reports to

Supervisor,Administrative Services

Hours

Variable

Wage Range

$23.14 - $28.92 per hour

Shifts

Variable

Status

Casual

Closing Date

October 1, 2026

This position is a newly-unionized CUPE Clerical (TGH) position, and the Collective Agreement has not yet been negotiated or ratified. Once finalized, the terms and conditions of your employment could change, in accordance with the collective agreement.

Position Summary Join the Joint Department of Medical Imaging (JDMI) at UHN, one of the largest academic medical imaging department in Canada! With 750,000+ exams annually, we set the standard for clinical excellence.

Our cutting-edge digital technology and dedicated team of 700+ staff and 90 specialized radiologists prioritize patient care and exceptional image quality. Be part of our journey to shape the future of medical imaging through innovation, ground breaking research, education, and top-notch service. The JDMI is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.

As a valued member of Team JDMI, you will play a key role in supporting JDMI clinical operations as the appointment scheduler plays a pivotal role insupporting scheduling and coordination of appointments across different modalities. The scheduling support model includes reviewing imaging requests, placing orders, reviewing protocols and following safety guidelines to schedule appointments accurately and safely with patients.

Duties

Complete a series of complex clerical services received from multiple sources including imaging order entry, scheduling/rescheduling/cancelling imaging appointments, communication of preparation and coordinating appointment resources

Process,



document and support the scheduling of imaging studies and/or procedures electronically/manually; performs data entry responsibilities

Provide routine and some complicated imaging examination preparation and imaging appointment information to the patient, referring clinic or other health care teams

Exercise some judgment or decision-making in the provision of complex clerical services including scheduling of imaging appointments

Provide clerical support and cross functional responsibilities to JDMI Leadership and Imaging teams as required

Answering phone queue models and provide customer service support to imaging patients and referring programs

Completion or Grade 12 or recognized equivalent

1 year experience in a heath care workplace

2 years related experience in a customer service environment

Experience working with computer/word processing and database software

Excellent telephone, interpersonal and customer service skills including excellent verbal and written skills

Ability to work effectively and efficiently under pressure

Ability to use good judgement in assessing difficult situations

Ability to work in both a team environment and independently

Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.





Competitive compensation & benefits (medical, dental, etc.)

HOOPP defined benefit pension plan

Wellness services & offerings

Close access to the TCC and UHN shuttle service

Opportunities for development and promotions within a large organization

Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.

Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

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