Vacancy Type

New Position

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About Us Maplesoft Group is currently seeking an Office & Client Administrator for a full-time opportunity supporting one of our largest clients. This is a fully on-site role based Montreal, Monday to Friday.

Due to the sensitive nature of the work and associated security requirements, this position cannot be performed remotely.

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Position Summary The Office & Client Administrator will provide a combination of client administration, office administration, operational support, data quality, and internal coordination. The successful candidate will support day-to-day administrative processes, client and third-party inquiries, document processing, reporting, issue resolution, onboarding/offboarding, asset management, and local office operations.

This position requires strong attention to detail, discretion, organizational skills, and the ability to manage multiple priorities while working closely with internal and external stakeholders.

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Key Responsibilities Client Administration

Process administrative tasks including filing, incoming and outgoing mail, and document processing

Process and validate incoming documents and ensure document integrity

Execute year-end processing, auditing, and reporting activities

Identify process improvement opportunities, process delays, quality issues, and potential solutions

Identify potential production defects and submit appropriate solutions through JIRA

Execute issue resolution with appropriate documentation and follow-up

Provide day-to-day client and third-party administrator support for participant and client inquiries

Provide internal support to team members and other business areas, including Contact Centre representatives





Manage inbound and outbound data quality checks

Process sensitive client-related administrative activities with discretion and confidentiality

Perform other related administrative duties as directed by management

Office Administration

Manage local onboarding and offboarding activities, including steps related to laptop and workstation setup

Ensure company assets are properly handed over when colleagues leave the organization

Liaise with the Office Manager in Mississauga regarding administrative activities

Support the IT Helpdesk with company asset inventory management

Support secure server room access for asset management and laptop imaging activities

Collaborate with HR and local leaders to support HR and administrative activities

Maintain accurate records and documentation related to office and administrative processes

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Required Qualifications

Manage local onboarding and offboarding activities, including steps related to laptop and workstation setup

Ensure company assets are properly handed over when colleagues leave the organization

Liaise with the Office Manager in Mississauga regarding administrative activities

Support the IT Helpdesk with company asset inventory management

Support secure server room access for asset management and laptop imaging activities

Collaborate with HR and local leaders to support HR and administrative activities





Maintain accurate records and documentation related to office and administrative processes

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Preferred Qualifications

Bilingual in French and English, with strong written and verbal communication skills in English

Proficiency with Microsoft Office applications, particularly Microsoft Excel

Solid organizational, analytical, and problem-solving skills

Excellent attention to detail and ability to research, identify, and document issues

Ability to manage multiple priorities and meet deadlines

Professional, client-focused approach with strong relationship-building skills

Ability to exercise discretion when handling sensitive and confidential information

Ability to work independently and collaboratively in a team environment

General knowledge of administrative processes and systems

Ability and willingness to work on-site five days per week in Montreal

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Compensation Salary Range: $45,000-$55,000/ year

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Comprehensive health and wellness benefits.

Paid vacation and personal time off.

Professional development and continuous learning opportunities.

Collaborative and supportive team environment.

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Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. These tools do not replace human judgement, and all hiring decisions are made by people.

Please note that data collected by the Company may be stored or processed on servers located outside of Canada.

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Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.

📌 Bilingual Client and Office Administrator - Montreal
🏢 Maplesoft Group, an SEB
📍 Montreal