Bilingual Customer Service Representative/Order Management-HYBRID Full-Time, PERM Location: Mississauga-HYBRID (2 Days in Office, 3 Days Work from Home) Hours: Monday to Friday (there are 3 shifts to choose from ( 7am to 3pm, or 8am to 4pm or 9pm to 5pm)-Flexible Salary: $60K-$65K Company: Established in the 1950s, our client is a leading product and service provider specializing in industrial tools, systems, and equipment. They have over 200 distributors across Canada supported by a nationwide sales, distribution, and service network.

They are committed to providing high-quality, state-of-the-art, efficient products for customers, while saving them money and respecting the environment.

Job Summary: The Customer Service Representative responds to incoming customer calls relating to parts or machines and process customer orders. In this role, you will listen to and resolve customer needs in a manner that elevates their overall customer experience.

PERKS

Benefits: Medical, Dental, Vision





Pension Plan and RSP matched by company 3%

Excellent salary and great place to work

Life Insurance. STD, LTD

Gym membership with Goodlife

Tuition reimbursement

North American Training Academy

Holiday parties and other monthly social events

Open door management that promotes employee trust and autonomy

Skills and Abilities

A minimum of 3 years of full Order Management

Must be Fully Bilingual English and French

Strong customer service and troubleshooting skills

Computer literate, including effective working skills of MS Office and Lotus Notes

Exceptional conflict resolution, negotiation, and objection handling skills

Customer Focus

Excellent interpersonal skills

Teamwork

Able to work well under pressure

Solid attention to detail

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

📌 Bilingual Customer Service Representative/Order Management - HYBRID * (Winnipeg)
🏢 Beyond Bilingual
📍 Winnipeg