Bilingual Customer Service Representative/Order Management-HYBRID

Full-Time, PERM Location: Mississauga-HYBRID (2 Days in Office, 3 Days Work from Home) Hours: Monday to Friday (there are 3 shifts to choose from ( 7am to 3pm, or 8am to 4pm or 9pm to 5pm)-Flexible Salary: $60K-$65K Company: Established in the 1950s, our client is a leading product and service provider specializing in industrial tools, systems, and equipment. They have over 200 distributors across Canada supported by a nationwide sales, distribution, and service network. They are committed to providing high-quality, state-of-the-art, efficient products for customers, while saving them money and respecting the environment.

Job Summary:

The Customer Service Representative responds to incoming customer calls relating to parts or machines and process customer orders. In this role, you will listen to and resolve customer needs in a manner that elevates their overall customer experience.

PERKS:

- Benefits: Medical, Dental, Vision




- Pension Plan and RSP matched by company 3%
- Excellent salary and great place to work
- Life Insurance. STD, LTD
- Gym membership with Goodlife
- Tuition reimbursement
- North American Training Academy
- Holiday parties and other monthly social events
- Open door management that promotes employee trust and autonomy

Skills and Abilities:

- A minimum of 3 years of full Order Management
- Must be Fully Bilingual English and French
- Strong customer service and troubleshooting skills
- Computer literate, including effective working skills of MS Office and Lotus Notes
- Exceptional conflict resolution, negotiation, and objection handling skills
- Customer Focus
- Excellent interpersonal skills
- Teamwork
- Able to work well under pressure
- Solid attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

📌 Bilingual Customer Service Representative/Order Management - HYBRID * (Mississauga)
🏢 Beyond Bilingual
📍 Mississauga