The position of Bilingual Insurance Advisor at TD Bank will serve to help Canadian consumers, advising them on their insurance needs using value based advice and superior customer service. As an advisor you will receive calls from customers and answer their questions about home, auto, and other type insurance products and will present solutions based on the individual’s needs.

TD Bank recognizes the value of an inclusive work environment, providing support for its employees as it emphasizes the importance of employee development, team building and long term career advancement within the organization. In addition to being supported with a structured training program and continuous coaching, employees will also have the opportunity to develop their skills within a modern financial services organization.

With a strong history of providing a high level of customer service, and a people first culture, TD Bank encourages employees to participate in ongoing learning experiences, collaborate with others in the organization, and grow professionally through the use of flexible work arrangements.

Company Name : TD Bank

Location : Laval, Québec, Canada

Salary : $54,055 – $63,064 CAD

Job Type : Full Time

Start date : As soon as possible

Benefits : Performance bonuses, retirement savings plans, health insurance, dental and vision coverage, paid time off, banking discounts for employees, pension, wellness programs, support for learning and development, growth opportunities opportunities,



a diverse work environment, and a healthy work-life balance.

- The job offers high-quality service, while advising customers about various types of insurance.
- The job is full-time, consisting of approximately 35 hours per week. The work will be done in Laval, Quebec.
- The employee will work under a hybrid model. This means that after training the employee will work partially in the office and partially at home.
- The job is part of a contact centre environment focusing on customer service and solving customer issues.
- Providing consistent, value-added advice to customers regarding insurance is the primary goal of the position.

Responsibilities

- Provide clear customer focused insurance advice through inbound interaction
- Effectively and professionally respond to customer questions and concerns
- Work collaboratively with your team members to meet their responsibilities independently
- Utilize product knowledge to assist in the recommendation of appropriate insurance products.

Requirements

- Can use both French and English
- Experience dealing with customers in a call centre or counselling fields
- Ability to speak to customers with clarity and confidence
- Ability to problem-solve and create relationships with customers
- Comfortable using various systems and digital devices
- Ability to follow quality, performance, and compliance guidelines
- Flexibility with working hours as needed by a call centre environment.

📌 Bilingual Insurance Advisor (Laval)
🏢 Canada Job Bank
📍 Laval