Become a vital part of the BC Family Maintenance Agency team as a Client Services Representative in Burnaby. Focus on delivering exceptional client support amid wide-ranging inquiries and administrative demands.

In this crucial role, you’ll engage with clients, program staff, and community participants while embodying BCFMA’s client-centric mission. Demonstrating effective communication, conflict resolution, and a thorough understanding of program operations will be key to your success. Your contributions will directly impact family services and community support.

Key Responsibilities: • Apply client advocacy in service excellence • Handle client inquiries calmly and effectively • Escalate complex issues to relevant teams • Respond accurately to BCFMA program questions • Maintain up-to-date records in client databases

Requirements: • Educational background: High School Diploma • Three years’ experience in a high-volume client service role • Exceptional telephone skills and conflict management • Proficient with computer applications • Understanding of community service policies

Help strengthen families by enhancing client interactions at BCFMA in Burnaby.

📌 Burnaby Client Services Representative Role (Winnipeg)
🏢 BC Family Maintenance Agency
📍 Winnipeg