Drive claims excellence at Definity as a Claims Team Leader, specializing in fraud detection and team performance within a hybrid work model. Your leadership will shape high-quality claims handling. You will be responsible for coaching and developing Claims Representatives, managing operational support, and ensuring quality handling of claims processes.

Your role will involve analyzing workflows, conducting audits, and collaborating with the National SIU Investigations Team to develop effective investigation strategies. Key Responsibilities:

- Lead the performance management of Claims Representatives
- Facilitate training and coaching for team development
- Conduct detailed claims audits and provide feedback
- Implement operational improvements and efficiency strategies
- Participate in interviewing candidates for the team Requirements:
- University degree or related diploma required
- At least 5 years’ experience in Accident Benefits
- Robust written and verbal communication skills
- Proficient in Microsoft Office applications
- Demonstrated leadership and analytical skills Shape the future of claims handling and empower your team at Definity.

📌 Claims Team Leader with Fraud Focus (Vancouver)
🏢 Definity
📍 Vancouver