Clinic Manager – Thornhill, Ontario MedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team with clinics across Canada. We're looking for an experienced, hands‑on

Clinic Manager to lead day‑to‑day operations at our Thornhill, Ontario clinic – someone who can balance strong leadership with a genuine commitment to patient care.

Why Join MedSleep?

Be part of our growth story: we're a national Canadian company that's been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growth A commitment to education: ongoing personal and professional development is built into how we grow our people A diverse, welcoming team: we're proud that women make up the majority of our Senior Management team

Comprehensive benefits: Health, Dental, Vision, Long Term Disability, Life Insurance, and Accidental Death & Dismemberment coverage

Company Match RRSP Program

Paid Time Off

What You’ll Do Operations & Patient Experience

Oversee daily clinic operations – reception, doctor's schedules, and sleep study booking – ensuring smooth patient flow and a high-quality experience at every touchpoint

Interact directly with patients and physicians to address questions and foster a positive experience for both

Handle escalated patient concerns with professionalism and care

Analyze patient feedback surveys to identify areas for improvement

Team Leadership & Staffing

Recruit, onboard/offboard, train, schedule, and manage clinic staff, building a team culture where every person is valued

Coach and motivate the team, providing feedback to ensure quality, timeliness, and a positive patient experience

Ensure adequate admin staffing to support delivery of excellent patient care





Step into the Administrator role as needed during staff absences

Quality, Compliance & Billing

Monitor and uphold clinical and administrative quality standards, ensuring compliance with health and safety regulations and patient privacy/confidentiality requirements (PHIPA)

Track productivity, timeliness, and quality metrics; adhere to internal administrative and process standards

Review and resolve OHIP billing questions, RAs, and rejections, and track non-OHIP receivables with the billing team

Ensure sleep studies, consult notes, and follow-ups are reported and sent out in a timely manner

Systems, Reporting & Process Improvement

Manage the clinic's EMR system, ensuring accurate patient records and efficient workflows

Complete and submit operational reports in a timely manner

Develop, roll out, and continuously improve administrative processes and policies

Budget, Supplies & Relationships

Support budgeting, inventory management, and ordering of supplies

Coordinate maintenance and repairs for clinic equipment and facilities

Build and maintain solid relationships with referring physicians and community partners

Contribute to local marketing and outreach efforts to support clinic growth

Skills & Qualifications:

3-5 years of experience in a healthcare administration, clinic management, or supervisory role (medical office or sleep/respiratory setting is an asset)

Proven leadership skills with experience managing and developing a team

Strong organizational and problem‑solving abilities in a fast‑paced environment

Proficiency with EMR systems, scheduling software, and Microsoft Office

Excellent communication skills, with the ability to liaise confidently with physicians, staff, and patients

Job Details

Location: Thornhill, Ontario

Job Type: Full-Time, Permanent

Schedule: M-F, 40 hours/week

Salary: $62,000 - $72,000 per annum

📌 Clinic Manager – Thornhill, Ontario (Winnipeg)
🏢 MedSleep
📍 Winnipeg