Clinic Manager – Thornhill, Ontario

MedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team with clinics across Canada. We're looking for an experienced, hands‑on Clinic Manager to lead day‑to‑day operations at our Thornhill, Ontario clinic – someone who can balance strong leadership with a genuine commitment to patient care.

Why Join MedSleep?

- Be part of our growth story: we're a national Canadian company that's been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growth
- A commitment to education: ongoing personal and professional development is built into how we grow our people
- A diverse, welcoming team: we're proud that women make up the majority of our Senior Management team

- Comprehensive benefits: Health, Dental, Vision, Long Term Disability, Life Insurance, and Accidental Death & Dismemberment coverage

- Company Match RRSP Program

- Paid Time Off

What You’ll Do

Operations & Patient Experience

- Oversee daily clinic operations – reception, doctor's schedules, and sleep study booking – ensuring smooth patient flow and a high-quality experience at every touchpoint

- Interact directly with patients and physicians to address questions and foster a positive experience for both

- Handle escalated patient concerns with professionalism and care

- Analyze patient feedback surveys to identify areas for improvement

Team Leadership & Staffing

- Recruit, onboard/offboard, train, schedule, and manage clinic staff, building a team culture where every person is valued

- Coach and motivate the team, providing feedback to ensure quality, timeliness, and a positive patient experience

- Ensure adequate admin staffing to support delivery of excellent patient care





- Step into the Administrator role as needed during staff absences

Quality, Compliance & Billing

- Monitor and uphold clinical and administrative quality standards, ensuring compliance with health and safety regulations and patient privacy/confidentiality requirements (PHIPA)

- Track productivity, timeliness, and quality metrics; adhere to internal administrative and process standards

- Review and resolve OHIP billing questions, RAs, and rejections, and track non-OHIP receivables with the billing team

- Ensure sleep studies, consult notes, and follow-ups are reported and sent out in a timely manner

Systems, Reporting & Process Improvement

- Manage the clinic's EMR system, ensuring accurate patient records and productive workflows

- Complete and submit operational reports in a timely manner

- Develop, roll out, and continuously improve administrative processes and policies

Budget, Supplies & Relationships

- Support budgeting, inventory management, and ordering of supplies

- Coordinate maintenance and repairs for clinic equipment and facilities

- Build and maintain strong relationships with referring physicians and community partners

- Contribute to local marketing and outreach efforts to support clinic growth

Skills & Qualifications:

- 3-5 years of experience in a healthcare administration, clinic management, or supervisory role (medical office or sleep/respiratory setting is an asset)

- Proven leadership skills with experience managing and developing a team

- Strong organizational and problem‑solving abilities in a fast‑paced environment

- Proficiency with EMR systems, scheduling software, and Microsoft Office

- Excellent communication skills, with the ability to liaise confidently with physicians, staff, and patients

Job Details:

- Location: Thornhill, Ontario

- Job Type: Full-Time, Permanent

- Schedule: M-F, 40 hours/week

- Salary: $62,000 - $72,000 per annum

📌 Clinic Manager – Thornhill, Ontario (Vaughan)
🏢 MedSleep
📍 Vaughan