Summary of PositionThe Case Manager is a key player on a cross‑functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.Essential Duties and ResponsibilitiesProvide the best patient care for individuals via both video and phone interactionsAssess patients’ mental health concerns and perform counsellingSupport our Mental Health Care and Employee & Family Assistance ProgramsServe as the case manager for members during their Mental Health program participation, ensuring the highest possible member experience and proactive communication on case progression and next stepsObtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio‑psycho‑social modelContribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc’s teamFacilitate expedited procurement of member medical recordsSchedule treatment action plan report discussions between members and Teladoc cliniciansAssist members to implement treatment, identifying best path to care as recommended in expert action plan reportProvide technical and case support to Teladoc cliniciansMeet defined service level standards for case progression, overall quality, and member satisfactionEnsure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA)Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written)Provide training and education to members,



third party and internal partners on a variety of subjects, from administrative tasks such as how to use video‑conferencing tools to more in‑depth topics, such as how the Mental Health program worksAssist in building the company’s network of quality mental health community resources and partnersLiaise with third‑party partners to ensure a seamless case management process with measurable outcomes and metricsPerform other duties, as directedThe time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.Supervisory ResponsibilitiesNoneQualificationsExperience working in the mental/behavioral health field and knowledge of the mental health systemDemonstrated knowledge of relevant policies and legislation surrounding mental healthOverall expert knowledge of mental health and addiction servicesKnowledge and experience in both physical and mental health, bio‑psycho‑social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniquesExperience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditionsAdditional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioural Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an assetProven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management,



clinical assessment and intervention and documentation of careProficiency in report writing and ability to summarize and synthesize reportsExceptional networker or resourceful researcher (i.E. identifying partners, providers, etc.)Demonstrated ability to manage cases and multiple projects in parallelProven excellent interpersonal skills and effective oral/written communication skillsDemonstrated excellent organizational, problem‑solving, decision‑making, conflict resolution and critical thinking abilitiesAbility to work independently but recognize when escalation is warrantedAbility to adapt to a fast‑paced work environment in a growing company with expanding service lines and client baseCompetent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR’s and browser‑based software applications to search for information and enter dataRequired license or credentials neededBilingual fluency (both written and verbal) in English & French requiredMaster’s Degree of Social Work/Nursing/Occupational Therapy in valuable standing with governing college5+ years’ experience in a professional office environment required; hospital, physician practice, or other medical environment preferredSalary Range$70,000 to $85,000/year.Position TypeBackfillWork EnvironmentHybrid (Office & Remote)Equal Employment Opportunity StatementTeladoc Health Canada, Inc. is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]. Our mission is to empower all people everywhere to live their healthiest lives.#J-18808-Ljbffr

📌 Can Bilingual Case Manager - C$70,000 - C$85,000 A Year (Winnipeg)
🏢 Teladoc Health Canada
📍 Winnipeg