Senior UX Designer to lead UX research and journey mapping focused on improving complex digital experiences. Job Type:

Contract

Positions to fill:

1

Start Date:

Oct 19, 2026

Job End Date:

Mar 31, 2027

Pay Rate:

Hourly: Negotiable

Job ID:

155236

Our client has an immediate requirement for a

Senior UX Designer to lead UX research and journey mapping focused on improving complex digital experiences.

This is a hands-on senior practitioner role focused on understanding user behaviour, analyzing digital journeys, identifying pain points and opportunities, and translating research into clear recommendations for future content, design and implementation.

6-month full-time contract

Calgary preferred; remote considered

Travel may be required

Must Have:

7+ years of professional experience in

UX Design, UX Research, Service Design or Experience Design

Strong experience leading

UX research and end-to-end journey mapping

initiatives

Strong knowledge of research methods including interviews, surveys, usability testing and task-based research

3+ years of hands-on experience with

GA4 and web analytics , analyzing user behaviour, pathways, entry points and drop-offs

Experience working within

complex digital ecosystems

involving multiple websites, business units and stakeholder groups

Strong

workshop facilitation and stakeholder engagement

skills, including working with senior leadership

Strong ability to synthesize qualitative and quantitative research into clear findings, journey maps and recommendations

Nice to Have:

Experience in higher education, government or another public-sector environment

Experience with

content strategy, information architecture or content design

Experience working within large, decentralized organizations with multiple content owners

Experience with

Figma, FigJam, Miro





or similar UX and collaboration tools

Responsibilties:

Review existing research, analytics, user flows and documentation to establish a current-state understanding

Analyze user behaviour and digital pathways using

GA4 and other web analytics

Plan and conduct qualitative and quantitative UX research

Develop

end-to-end journey maps

identifying behaviours, information needs, touchpoints, pain points and opportunities

Facilitate workshops and interviews with cross-functional teams, subject matter experts and senior stakeholders

Translate research and analytics into clear findings, presentations and actionable recommendations

Identify opportunities to improve content, navigation, functionality and transitions across digital experiences

Our client has an immediate requirement for a

Senior UX Designer to lead UX research and journey mapping focused on improving complex digital experiences.

This is a hands-on senior practitioner role focused on understanding user behaviour, analyzing digital journeys, identifying pain points and opportunities, and translating research into clear recommendations for future content, design and implementation.

6-month full-time contract

Calgary preferred; remote considered

Travel may be required

Must Have:

7+ years of professional experience in

UX Design, UX Research, Service Design or Experience Design

Strong experience leading

UX research and end-to-end journey mapping

initiatives





Robust knowledge of research methods including interviews, surveys, usability testing and task-based research

3+ years of hands-on experience with

GA4 and web analytics , analyzing user behaviour, pathways, entry points and drop-offs

Experience working within

complex digital ecosystems

involving multiple websites, business units and stakeholder groups

Strong

workshop facilitation and stakeholder engagement

skills, including working with senior leadership

Strong ability to synthesize qualitative and quantitative research into clear findings, journey maps and recommendations

Nice to Have:

Experience in higher education, government or another public-sector environment

Experience with

content strategy, information architecture or content design

Experience working within large, decentralized organizations with multiple content owners

Experience with

Figma, FigJam, Miro

or similar UX and collaboration tools

Responsibilties:

Review existing research, analytics, user flows and documentation to establish a current-state understanding

Analyze user behaviour and digital pathways using

GA4 and other web analytics

Plan and conduct qualitative and quantitative UX research

Develop

end-to-end journey maps

identifying behaviours, information needs, touchpoints, pain points and opportunities

Facilitate workshops and interviews with cross-functional teams, subject matter experts and senior stakeholders

Translate research and analytics into clear findings, presentations and actionable recommendations

Identify opportunities to improve content, navigation, functionality and transitions across digital experiences

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

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📌 Senior UX Designer to lead UX research and journey mapping focused on improving complex digital expe (Winnipeg)
🏢 S.I. Systems
📍 Winnipeg