Advance your IT career as an In-Office Support Professional at Jolera, delivering exceptional technical support and customer service. This role emphasizes troubleshooting and productive ticket management.As a Systems Support Professional, you play a vital role in connecting with clients and resolving their technical challenges. You will apply your knowledge to troubleshoot various devices and maintain service tickets from start to finish. Your ability to multitask and communicate effectively will ensure high-quality service in a fast-paced environment.Key Responsibilities:Assign and manage service tickets throughout their lifecycleConfigure and diagnose client devices effectivelyDocument technical issues and actions takenProvide advice and technical assistance to usersPerform data backup and recoveries as requiredRequirements:1-3 years in a technical support capacityProficient in Windows OS, MacOS, and iOSStrong analytical and problem-solving abilitiesExcellent verbal and written communicationExperience with database technologies is an assetUtilize your technical acumen to elevate customer satisfaction at Jolera.

📌 In-Office Support Professional At Jolera (Vancouver)
🏢 Jolera
📍 Vancouver