Are you a driven Client Service Representative looking for more than just a front-desk job? At McGilvray Veterinary Hospital, we're more than a veterinary practice; we're a veterinary family. We've proudly served the Toronto, ON community with exceptional small animal care for decades, and we're seeking a Client Service Representative (CSR) with 1–2+ years of experience to join our team.Why You'll Love Working HereLongevity & StabilityOur team members stay, some for up to 25 years. That speaks volumes about our culture.Growth-Focused EnvironmentWe believe in internal growth, offering clear paths into senior CSR roles, training, leadership, and hospital operations.Fear-Free PhilosophyWe prioritize low-stress, fear-free interactions for pets, clients, and staff.Team EngagementQuarterly team outings, volunteer events, and community sponsorships (like the local Pet Parade!) help us stay connected and energized.What You'll Be DoingClient Experience & CommunicationBe the first and last impression for our clients; providing compassionate, knowledgeable, and friendly service.Educate clients on preventive care, wellness plans,



services, and follow-up care.Scheduling & Sales SupportSchedule appointments efficiently while identifying opportunities to book same-day or future care.Confidently discuss and recommend services, products, and treatment plans.Hospital SupportManage phones, emails, and in-person check-ins with professionalism and empathy.Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.Team Leadership & GrowthAssist in training or mentoring new CSRs if you're interested in leadership.Contribute ideas to improve workflows, client experience, and front-desk efficiency.What We're Looking For1–2+ years of experience as a Client Service Representative. (veterinary experience preferred).Robust communication, multitasking, and time-management skills.A self-starter who enjoys learning, growing, and being part of a team.Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.

📌 Client Experience Lead — Veterinary, Growth & Fear-Free Care (Toronto)
🏢 NVA Canada
📍 Toronto