Information Systems Specialist, Network Support Job Category: Information Technology Services Requisition Number: INFOR Locations London, ON N6A6H9, CAN Description Summary Reporting to the Director, Information Technology Services, the Information Specialist, Network Support contributes to the accomplishment of the London Public Library’s vision, mission and strategic plan by planning, designing, developing, implementing and supporting the technical architecture that meets the London Public Library’s technology plan and electronic information needs, specifically the Wide Area Network (WAN); hardware and software servers; system wide data back up; antivirus and spam solutions; specialty databases; and a variety of server and desktop operating systems. Creates and maintains documentation; supports standards, policies and procedures related to the implementation of technology; and identifies, tests and applies current and emerging technological architecture and infrastructure as approved by the Director. Accountabilities 1. Wide Area Network Development & Administration Plans, designs, develops, tests, maintains and supports the Library’s Wide Area Network (WAN) and wireless network. Collaborates with the Web/Internet, Network & Intranet Specialist in the design, configuration and implementation of the WAN.



Monitors and analyzes system indicators for measuring system performance. Identifies, troubleshoots and resolves network and wireless issues in a timely fashion. Collaborates with ITS team, communication service providers and partners to resolve network, wireless and system outages. Oversees LAN security and performance. Develops and implements LAN policies and procedures. Ensures integrity and privacy of staff and customer information that is stored electronically on system, preventing access to network resources from unauthorized access. Develops and maintains firewall solutions. Writes and edits technical documents such as system documentation and disaster plans. 2. Server Software Administration Performs routine offline backups of data, ensuring that necessary data is available in disaster recovery situations and downtime is minimized. Applies current patches to backup software and hosting server operating system software. Recovers lost files and data upon request. Develops and maintains appropriate documentation. 3. Microsoft 365, Database & Directory Administration Routinely performs preventative maintenance procedures such as database checks to ensure the integrity of the system-wide e-mail system and databases. Creates current user accounts; maintains current and expired user accounts. Resolves issues with user

📌 Information Systems Specialist, Network Support (London)
🏢 London Public Library Board
📍 London