About this positionBuild Your Career with Turf Care Products CanadaJoin the Turf Care team and become part of an award-winning organization where you can learn, grow, and build a rewarding career.For over 50 years, Turf Care Products Canada has been a leading distributor of premium turf equipment, irrigation solutions, robotic technology, and service support to golf courses, municipalities, and landscape professionals across Canada. As a privately owned company, our success has been built on strong relationships, exceptional customer service, and the dedication of our team.We are committed to supporting the growth and development of our employees while fostering a collaborative and engaging workplace culture. Turf Care is proud to have been recognized as one of Canada's Best Managed Companies for four consecutive years, achieving Gold Standard recognition. Learn more about us at www.Turfcare.Ca.About the OpportunityTurf Care Products Canada is seeking a highly motivated and customer-focused Customer Service & Parts Representative to join our growing team. This is a fully bilingual role requiring fluency in both French and English to support our customers.In this role, you will be responsible for providing exceptional customer service, processing orders and inquiries, and supporting customers with product and parts information in a fast-paced environment. The ideal candidate is organized, professional, and thrives in a high-volume customer support setting.What You'll DoProvide professional customer service and support to both French and English speaking customersRespond to product, pricing, program, and order inquiries accurately and efficientlyProcess quotes, orders, returns, and customer transactions within the ERP systemProactively communicate order status, availability,



and shipping updates to customersHandle a high volume of inbound and outbound customer interactions while maintaining professionalism and accuracyMake outbound calls to support sales initiatives and strengthen customer relationshipsResearch and provide technical product information using vendor websites, manuals, and schematic softwareAssist customers with navigating online tools, product resources, and manualsWork closely with internal departments including sales, service, shipping, and purchasing to ensure a positive customer experienceRepresent customer feedback professionally and contribute to continuous improvement initiativesWhat You BringFully bilingual in French and English (spoken and written)Minimum 3 years of customer service, inside sales, parts, or related experience within a medium-sized business environmentStrong communication, listening, and interpersonal skillsAbility to multitask and remain organized in a fast-paced environmentProfessional, patient, and customer-focused approachStrong problem-solving and decision-making skillsProficiency with Microsoft Office, including ExcelExperience working with ERP systems considered an assetPrevious parts industry or mechanical experience considered an assetPost-secondary education in business, customer service, or a related field preferredWhy Join Turf Care Products?Competitive compensation package with a base salary, along with a company performance bonus.Comprehensive benefits package, including health and dental insurance, a Health Care Spending Account, RSP matching, and a Health and Wellness Reimbursement program.Ongoing training and professional development opportunities to enhance your skills and advance your career.A supportive and team-oriented work environment where your contributions are valued and recognized.Join Our TeamIf you're passionate about delivering exceptional customer service, enjoy helping customers find solutions, and thrive in a fast-paced setting, we'd love to hear from you.Apply today and become part of a team dedicated to helping our customers succeed.Turf Care Products Canada Limited is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Turf Care Products Canada Limited will make accommodations available to applicants with disabilities upon request during the recruitment process.

📌 Bilingual Customer Service Representative - $46,000 - $50,000 A Year (Bradford West Gwillimbury)
🏢 Acosta Sales & Marketing
📍 Bradford West Gwillimbury