Join Leap Tools as an SMB-focused Account Manager and manage customer success like never before. Enhance a book of business while driving customer engagement and satisfaction.
In this role at Leap Tools, you will focus on managing the post-onboarding experience for small and medium-sized business clients. With 1-2 years of B2B Account Management experience, your role will involve understanding customer needs and working closely with cross-functional teams to achieve their goals. You will maintain detailed records and continuously engage with customers to ensure full service potential is realized.
Key Responsibilities: • Manage the entire lifecycle of SMB customers • Track and analyze key metrics for customer success • Foster trusted partnerships with clients • Collaborate with other teams to serve customers better • Document customer requests and advocate within the organization
Requirements: • 1-2 years in a B2B Account Management role • Experience managing complex client portfolios • Skilled in using Google Workspace and Salesforce • Comfortable with tight deadlines • SaaS experience is a must
Leverage your expertise to create exceptional customer outcomes at Leap Tools. #J-18808-Ljbffr