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The Virgin Trial – Alberta Theatre Projects The Virgin Trial Alberta Theatre Projects

Directed by: Glynis Leyshon
Written by: Kate Hennig
Actors Pictured: Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design: Scott Reid.
Lighting Design: David Fraser
Costume Design: Heather Moore
Photo: Benjamin Laird

Photo Credits

Directed by: Glynis Leyshon
Written by: Kate Hennig
Actors Pictured: Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design: Scott Reid.
Lighting Design: David Fraser
Costume Design: Heather Moore
Photo: Benjamin Laird

Jobs (Edmonton): Box Office Representative – Citadel Theatre

The Citadel Theatre , one of Canada’s largest and busiest professional, not-for-profit theatre companies, has an opening for part-time Box Office Representative. This is a part-time role with eligibility to work up to 24 hours per week.

The Box Office Representative (BOR) plays a vital role in delivering an exceptional experience for all visitors at the Citadel Theatre. This position is responsible for ticket sales, class registrations, package bookings, and donation processing. The BOR liaises with the public and the Theatre’s guests and ensures that they experience the highest level of customer service. The BOR is a front-line, guest-facing role and will assist in making sales targets, KPIs, and with the overall operation and maintenance of the Box Office.

KEY ACCOUNTABILITIES

- Deliver exceptional customer service to all guests of the Citadel Theatre by providing prompt, friendly, and knowledgeable assistance regarding productions, programs, the venue, and surrounding area.
- Use Ticketing CRM (Tessitura) to assist guests in their ticketing, registration,



and donation transactions.
- Conduct outbound calls to prospective and current customers to sell packages and/or tickets to prospective and returning patrons.
- Assist Supervisors and Management with all aspects of sales campaigns and project, as well as performing administrative duties as required
- Support the theatre’s sales targets and KPIs by executing seasonal and ongoing sales campaigns as directed by management.
- Maintain accurate guest records and perform daily administrative tasks using Tessitura and other internal systems.
- Other duties as assigned.

REQUIRED QUALIFICATIONS

- Education: High school diploma or equivalent
- Experience: Minimum of 1 year of customer service experience
- Excellent interpersonal skills and communication skills, including verbal and written communication.
- Ability to thrive in a quick-paced environment.
- Proficient in Microsoft Office Suite.

DESIRED QUALIFICATIONS

- Experience using Tessitura, or another ticketing CRM.
- Experience with cash handling.
- Experience processing credit card transactions with integrity.

ADDITIONAL REQUIREMENTS

- Availability that allows for a variety of shifts including weekday, weekend, evening, and statutory holidays as needed.
- Hours: Part-Time, up to 24 hours per week
- Hourly Rate of Pay: $20.00 per hour

We appreciate your interest in this opportunity. Only candidates selected for the next stage will be contacted. No phone calls please.

Theatre Alberta does not necessarily endorse the organizations and/or individuals submitting Classified listings on our site. It is the responsibility of each patron using the Theatre Alberta Classifieds to research the integrity of the organizations who submit listings to which they are applying/responding and to verify specific information, especially pertaining to the job/audition listings and youth listings.

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📌 Jobs (Edmonton): Box Office Representative – Citadel Theatre
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