Job Description

- Hybrid / Technical Sales / International Business Environment -

An international company is currently recruiting a

Solution Engineer

to support sales activities across the UK and international markets.

The Solution Engineer will act as a technical liaison between customers and the business, providing product expertise, delivering presentations and demonstrations, and supporting successful sales outcomes. The role offers the opportunity to work with global customers and develop expertise within the fire detection solutions industry.

The ideal candidate should have a strong technical background, excellent customer communication skills, and the ability to explain complex solutions in a clear and practical way.

(Ref: WL47577 - Please include this when making any enquiries.)

Main Responsibilities

Support the sales team with technical expertise and customer engagement activities

Deliver product presentations, demonstrations and technical briefings to customers

Understand customer requirements and propose suitable solutions

Provide technical guidance, respond to product enquiries and support issue resolution

Visit customer sites to investigate technical or application issues and provide recommendations

Act as a point of contact for complex customer queries and escalations

Support customer onboarding, product training and technical implementation

Represent the company at exhibitions, trade shows and industry events

Collaborate with internal teams to ensure effective solution delivery

Ideal Candidate

Experience in a Solution Engineer, Pre-Sales,



Sales Engineer or similar technical customer-facing role

Strong presentation and communication skills with the ability to explain technical concepts clearly

Commercial awareness and interest in supporting sales activities

Comfortable engaging directly with customers and stakeholders

Solid technical aptitude and ability to understand product applications and integrations

Engineering or technical background

Experience with fire safety products or systems is advantageous

Experience supporting international customers is beneficial

Additional skills such as Arabic, Swedish or Japanese are advantageous

Full UK driving licence required

Conditions

Location:

Surrey, UK

Working Style:

hybrid (following successful completion of probation, minimum three days in office per week)

Salary:

around £40,000 per annum depending on experience

Job Type:

permanent, full-time

Working Hours:

Monday to Friday, 8:00-16:00

Start:

ASAP

Benefits:

28 days' holiday including bank holidays during 2026, 31 days' holiday including bank holidays from 2027, company pension scheme, full product training provided

*All applicants for the Solution Engineer (Pre-Sales) position must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.

*We regret that we cannot accept applications from Working Holiday, Graduate or Student visa holders.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive, we cannot provide feedback on individual CVs.

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