Customer Relations Representative - BMW Markham, Markham, ON L3R 5M2We're looking for a Customer Relations Representative to be the heart of our Service customer support team at BMW Markham, in partnership with North America's largest automotive retailer, Lithia & Driveway.Key ResponsibilitiesGreets customers and visitors, ensuring optimum customer service.Answers and directs phone calls and ensures messages are delivered to the respective parties.Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.Answers customer questions about services performed or refers them to someone who can.Handles customer complaints with integrity and poise and, when necessary,



refers dissatisfied customers to the appropriate individuals for resolution.Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.Skills and QualificationsMandarin speaking is preferred.Experience in a call center environment is mandatory.Experience with Microsoft Office is mandatory.Experience with Dealermine, Avanti, Kimoby and Ring Central is an asset.Previous automotive experience is preferred.Outstanding customer service skills.BenefitsCompetitive compensation package.Health advantages – full-time employees have access to health, dental, long-term disability and life insurance.Growth potential: opportunities for advancement in Canada and the U.S.Stock Purchase Program – employees can purchase Lithia & Driveway stock (NYSE: LAD) at a discount.Pay: $40,700Vacancy: ReplacementEqual Opportunity & AccessibilityPfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.#J-18808-Ljbffr

📌 Customer Relations Representative - $40,700 A Year (Winnipeg)
🏢 BMW Markham
📍 Winnipeg