Shape customer success as a bilingual Customer Experience Specialist at The Home Depot, focusing on effective solutions in a hybrid work environment. Your passion for helping others will shine through every interaction.
This role will require a seamless blend of customer service and project management. Engage with clients while managing inquiries and expectations collaboratively with internal partners. Your detail-oriented approach and strong communication skills are essential to drive results and improve customer experience.
Key Responsibilities:
• Engage with customers and service providers across all channels
• Manage complex tasks to enhance customer service quality
• Build effective relationships with internal teams for problem-solving
• Own customer concerns to ensure timely resolutions
• Support recovery processes aimed at retaining customers
Requirements:
• High school diploma or equivalent
• 3-5 years of experience in customer service
• Solid organizational and follow-up skills
• Call center experience preferred
• Familiarity with SAP ERP and COM is advantageous
Join The Home Depot team to harness your skills in customer experience and project management.
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📌 Customer Experience Specialist Bilingual Hybrid (Toronto)
🏢 The Home Depot
📍 Toronto