Dewhurst Insurance Limited has an exciting opening in our Thunder Bay office for a full-time Receptionist/Admin Assistant. Dewhurst Insurance is one of the oldest independent insurance brokerages in Thunder Bay and Nipigon. As a front line employee, the suitable candidate must present a positive and professional image.

This position is an entry level position for someone interested in the insurance industry. Previous office experience is a requirement.

Primary Responsibilities:

- Maintain front desk reception. Answer phone calls and emails from customers promptly and direct inquiries to the appropriate Broker to ensure client satisfaction.
- Process incoming payments for deposit to bank or credit card payments directly via insurance company portals. Bring bank deposits to the bank.
- Communicate with insurance providers to process client policy transactions including renewals and payment issues.
- Manage client databases and update policies and contact information accordingly. Ensure claim database is updated.
- Purchase office supplies as required and schedule maintenance of office equipment as needed. Co-ordinate incoming and outgoing courier and Canada post items to help our office run smoothly.




- May include back up for other administrative duties.

Requirements

- High school diploma or acceptable combination of education and experience
- Strong customer service skills – telephone manners and strong interpersonal skills
- Direct work experience in an office/receptionist capacity is required
- Computer skills – keyboarding and MS Office (Word and Excel). Power Broker experience an asset
- Ability to write simple correspondence, including memos, letters, etc.
- General mathematical skills. Excellent analytical and problem solving skills and able to multi-task
- Solid knowledge of general office procedures involving receiving payments, completing bank deposits and efficient computer skills
- Knowledge of supplies, equipment and inventory control

What we offer:

- A highly customer focused organization where customer service is first
- High growth environment with great opportunity for personal development. A desire to achieve a RIBO License is a plus.
- A competitive base salary.

We thank you for your interest in this position, however, only those selected for an interview will be contacted.

📌 Administrative Assistant (Northeastern Ontario)
🏢 Dewhurst Insurance
📍 Northeastern Ontario