Some of what you will do: Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes. Job Description Some of what you will do: Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications,



all within the familiar workplace of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes. In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact. Specifically, You Will Provide knowledgeable, consistent, and respectful service to all customers. Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed. Refer and warm-

📌 Service Ontario - Customer Support Specialist (Part Time) (Newmarket)
🏢 Staples Canada
📍 Newmarket