Responsibilities

Support L&D; operational excellence, including the planning and coordination of events, learner support, enrolment, Learning Management System (LMS) administration and operational reporting to deliver a high-quality learner experience

Guide and support team members in problem-solving, planning and stakeholder management

Serve as the escalation point for learner inquiries, registration issues and access questions while supporting consistent learner support, communications and registration processes

Identify and recommend opportunities to streamline processes and improve consistency

Pilot responsible artificial intelligence (AI) tools to improve learner support, automate routine tasks and enhance operational reporting

Track and monitor learning and event-related expenses to support budget accuracy and accountability

Oversee the accuracy and integrity of LMSrecords, including course setup, session management, e-learning stability, completion tracking and system integrations

Coordinate content lifecycle processes, including review cadences, retirement and archiving decisions, learner communications and LMSworkflow execution

Administer learner surveys and course evaluations, ensuring data integrity and readiness for measurement, reporting and learning impact analysis

Prepare and maintain operational learning reports related to participation, completion, compliance and LMS activity, ensuring accuracy, quality and readiness for leadership review

Provide operational insights, learner data and capacity metrics to support L&D; intake, prioritization, governance discussions and continuous improvement decisions

Skills and Experience

Post-secondary education in Human Resources, Adult Education, Organizational Development, BusinessAdministrationor a related field

Professional certifications in L&D;, project management or change management are considered an asset,



including Certified Training and Development Skilled (CTDP), Certified Training Practitioner (CTP) or Association for Talent Development Associate Professional in Talent Development (ATD APTD)

4+ years of experience in L&D;, Human Resources operations or education services, with a focus on learning operations, learner support, LMS administration and operational reporting

Experience supporting learning programs and events within complex, multi-stakeholder environments

Experience supporting learning programs tied to professional accreditation, compliance or regulated environments considered an asset

Knowledge of content lifecycle processes, including course reviews, retirement and archiving activities, learner communications and record retention

Openness to piloting emerging AI-enabled tools that improve learner support, operational reporting and process efficiency

Proven ability to manage multiple concurrent initiatives and balance competing priorities

Experience partnering with and advising senior stakeholders

Written and verbal English language skills, with French considered an asset

MyRewards@MNP With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more.

Diversity@MNP We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

Future/Current Opportunity: Current

📌 Advisor, Learning & Development (Winnipeg)
🏢 The Institute for Performance and Learning
📍 Winnipeg