Pay rate range - $30/hr. to $33/hrHybrid (but in Office 2-3 days per week)Job DescriptionWe're focused on building solutions that help our customers make real financial progress with differentiated products, services, offers and experiences and you could be part of it. Drawing from a foundational understanding of customer behavior and expectations, you will help design, develop, and launch new products and services that deliver leading experiences for our customers and in turn, recent revenue for the business.ProjectOffer management platformLead and support new automated processes for Offers for Everyday Banking ProductsLiaising between teams– good stakeholder management experienceKey AccountabilitiesBanking and Product Domain ExpertiseUnderstands 'multi-channel' retail banking and how products present opportunities to transform (e.G., industry, customer expectations, regulatory shifts, technology shifts, competitor shifts)Participates in and evaluates customer / consumer insights and channel information, market research and competitive analysis associated with assigned programs, products/servicesRecommends self serve and assisted channel solutions for a portfolio of banking products based on analysis of opportunities, issues and implications for the businessDesigns, develops, and launches current or enhanced products and services end to end through the program delivery lifecycleCustomer Experience (Multi-channel)Leverages a deep understanding of the customer to drive problem definition spaceUnderstands principles of design thinking and how to interpret qualitative and quantitative feedback and how it informs designUses data and design principles within a design system frameworkPrioritizes according to customer needs in design solutionsStrategic PlanningAssists in the development of strategic plansIdentifies emerging issues and trends to support decision-makingAble to define goals,



the path to achieve goals and the trade-offs implied by those choicesForesees the long-range consequences or implications of different optionsGrooms a 'backlog' with the strategy in mind; can connect work to thebroader strategic priorities of the company (LOB strategies; channel strategies)Ability to explain a 'backlog' within a strategic framework; able to defend choices and explain whyTechnical System Depth / ExpertiseProvides recommendations on products in the context of the delivery lifecycle (e.G., SDLC)Maintains current knowledge of core product systems and enabling technology architecture, including market trends and the evolution of technologyProvides oversight on testing functions including QA, End-to-End and UATHas a working understanding of the solution design and internal system constraintsProvides specialized consulting, analytical and some technical supportLeading Cross-Functional TeamsAble to lead through influence in partnership with stakeholders to drive an outcomeAble to mobilize a team through empowermentAbility to document business process and support materials for projects transitioning to BAU run teamsBrings a track record of delivery of high-impact product / service experiencesManages vendor relationships and external partnershipsData Driven Decision-MakingMonitors key product performance and growth metrics to identify trends and potential actionsUses data to drive prioritization / 'backlog' decisions and able to articulate value to customer and the BankBreaks down strategic problems, and analyzes data and information to provide customer experience insights and recommendationsInforms business cases and assists with strategic roadmaps for banking products and services,



including project and budget approvalsStakeholder ManagementDelivers clear, effective communication and takes responsibility for understanding othersFosters co-operation, collaboration, and communication to facilitate consensus and accomplish tasksWorks with partners to smoothly manage and sustain change as new solutions are deliveredRisk ManagementAble to effectively partner with Corporate Support Areas, including Regulatory and Compliance, to effectively manage risk in Waterfall and Agile frameworksChallenges assumptions in risk decisions and ways of workingHelps to define and ensure risk management controls and processes are implementedLeads the definition and implementation of solution requirements to ensure they accurately reflect business requirements and systems functionalityMust Have Requirements3-5 years - prior experience developing and delivering high-impact product / service experiences3-5 years - prior business and product management experience including product design, profit/loss, functionality, industry and regulatory requirementsUnderstanding of core product systems and enabling technology architecture; the evolution of technologyUnderstanding of principles of design thinking and how to interpret qualitative and quantitative feedback and how it informs designAnalytical and financial acumen to develop fact-based business cases and inform decision makingExperience leading and delivering complex projects within tight timelines using both waterfall and agile frameworksStrong external focus with ability to synthesize trends and keep pace in highly changing retail banking businessNice To HavePrevious financial services experience – highly preferredSkillsStrong collaborator who is not afraid to speak upExceptional communications skills – both written and verbalStrong change management skillsDrives resultsCustomer-first mindsetAbility to influence without direct authorityComfortable with ambiguity#J-18808-Ljbffr

📌 Delivery Manager - Junior - $30 - $33 An Hour (Toronto)
🏢 INTELLISWIFT
📍 Toronto