Drive exceptional customer experiences as an Inbound/Outbound Customer Service Agent at MCI. Leverage your communication skills to engage with clients across diverse industries.At MCI, a leader in business process outsourcing, we are looking for Customer Service Agents who will support the delivery of superior service. Your role will involve addressing inbound inquiries, conducting outbound calls, and providing solutions that exceed customer expectations. You will play a crucial role in enhancing the brand recognition of our diverse clientele.Key Responsibilities:Respond to inbound and outbound contacts with professionalismEnsure problems are solved on the first callLead discussions to identify optimal customer solutionsMaintain accurate documentation of customer interactionsAdhere to all company procedures and policiesRequirements:18 years of age or olderHigh school diploma or equivalent requiredExcellent communication and organizational skillsBasic understanding of Windows operating systemProven ability to multitask and maintain focusEmpower customers and support MCI's mission through effective communication and exceptional service.

📌 Customer Service Agent - $18.00 (Gatineau)
🏢 Europcar Group
📍 Gatineau