Veterinary Customer Service Representative Customer Service Representative (2 Positions Available) Alpine Veterinary Medical Centre | Whitehorse, Yukon At Alpine Veterinary Medical Centre, we believe that exceptional veterinary care begins the moment a client walks through our doors or picks up the phone. Every interaction is an opportunity to provide comfort, confidence, and support to both pets and the people who love them. We're looking for two passionate Customer Service Representatives who are ready to be the welcoming face and trusted voice of our hospital. If you thrive in a fast-paced environment, enjoy building meaningful connections, and are inspired by the human-animal bond, we would love to meet you.

Why Alpine? At Alpine Veterinary Medical Centre, we combine advanced medical technology and high-quality veterinary medicine with something equally important: a supportive, people-first culture.

As a progressive mixed animal practice, we care for a wide variety of patients, with a primary focus on companion animals. We are deeply committed to providing exceptional care while fostering an environment where our team can grow professionally, maintain balance in their lives, and genuinely enjoy coming to work each day.

When you join Alpine, you become part of a team that supports one another, celebrates successes together, and shares a common purpose: improving the lives of animals and the families who love them.

About You You are more than a great communicator, you're a compassionate problem solver and relationship builder.

You bring positivity, professionalism, and empathy to every interaction. You understand that a friendly smile, a reassuring voice, or a few extra moments of patience can make all the difference during a stressful day for a pet owner.

You are:

Confident, adaptable, and eager to learn

A collaborative team player who values supporting others





Comfortable working independently and taking initiative

Organised and detail-oriented in a busy setting

Passionate about providing exceptional customer experiences

Respectful of the unique bond between people and their pets

Experienced in reception or customer service environments (an asset)

Most importantly, you believe that every client and every patient deserves kindness, respect, and outstanding care.

What You'll Do As a Customer Service Representative, you play a vital role in the client experience and the overall success of our hospital.

You'll:

Welcome clients and patients with warmth and professionalism

Help guide pet owners through their veterinary journey

Schedule and coordinate appointments

Answer and direct incoming calls

Process payments, invoices, and billing information

Maintain accurate records and data entry

Support communication between clients and the veterinary team

Assist with retail product sales and recommendations

Perform administrative and clerical duties that keep the hospital running smoothly

Help create a positive, efficient, and supportive environment for clients, patients, and teammates alike

Every day will offer opportunities to learn, grow, and contribute to a team dedicated to excellence.

What We Offer We know that exceptional patient care starts with taking care of our people.

That's why we offer:

Continuing Education Allowance

Employer-Supplied Uniforms

Paid Vacation

Paid Sick Days

Employee Pet DiscountsMedical, Dental, and Vision Benefits

Disability Insurance

RRSP Matching Program & Employer Contributions

Schedule This is a full-time position, working 40 hours per week.

Clinic hours are Monday through Friday, 7:30 AM to 5:00 PM, with some scheduling flexibility available.

For more information, please contact: Tyler Reid Hospital Manager [email protected]

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📌 Veterinary Customer Service Representative (Dawson City)
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