Position DetailsCompetition #: 48789Department: Opportunities and Social DevelopmentLocation: HalifaxType of Employment: PermanentUnion Status: Exclusion - Non Union - NSPGClosing Date: 02-Jun-26About UsAt the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services, including Child and Family Well‑Being, Employment Support Services, Income Assistance, Supportive Housing and Homelessness, and the Disability Support Program. Through our services, we advocate and help vulnerable Nova Scotians to be independent, self‑reliant, and secure.About Our OpportunityThe Director of Service Provider Support reports directly to the Senior Director and plays a central role in shaping the landscape of community services. The director drives innovation, fosters robust relationships, and oversees outcome‑driven funding agreements with a network of service providers and agencies. The position requires extending influence beyond departmental boundaries by engaging with other government departments, community groups, and advocates.Primary AccountabilitiesUnleash opportunities for stronger partnerships with service providers and develop an evolving management model.Champion resolutions to complex issues, forge Service Level Agreements, and guide the performance of a diverse network of service providers.Act as a bridge‑builder between the department and community organizations, ensuring seamless communication and upholding service excellence.Identify growth avenues for service providers, tackle service‑related challenges, and enforce risk mitigation strategies.Craft policies and processes to foster sustainability, efficiency, and continual enhancement in service delivery.Nurture a dynamic and inclusive workplace culture while steering staff toward excellence and collaboration.Communicate clear goals for funded organizations, enforce governance standards,



and clarify roles for effective partnership.Set the compass for Agreement Management, refine operational strategies, and fortify relationships with delivery partners.Elevate program success through strategic reliance on service providers and implement a robust reporting framework to drive accountability and results.Qualifications and ExperienceCandidate must hold a bachelor’s degree in a relevant field such as Public Administration, Business Administration, or a related discipline, combined with years of progressive experience in service provider management or corporate agreement management.Key QualificationsExperience negotiating and establishing Service Level Agreements (SLAs), resolving high‑level issues, and managing performance metrics within a government or similar environment.Knowledge of government policies, regulations, and procedures related to service delivery and contract management.Proven track record of fostering open communication and strong relationships with external partners, including service providers, community organizations, and government departments.Experience in developing and implementing policies and processes to streamline services and enhance operational efficiency.Strong understanding of financial and risk management practices.Ability to lead and motivate a diverse team, promote diversity and inclusion, and create a positive and collaborative work setting.Excellent communication, negotiation, and conflict resolution skills.Strong analytical and problem‑solving abilities,



with a strategic mindset and the ability to make data‑driven decisions.Assets IncludeCertification in negotiationsCompletion of a related Master's degreeBenefitsThe Government of Nova Scotia offers a range of benefits, including a Defined Benefit Pension Plan, health, dental, life insurance, disability, vacation, and employee assistance programs.Working ConditionsThe typical work week is 35 hours with 7‑hour days. The role primarily takes place in an office environment but requires regular travel across the province for staff meetings, focus groups, and site visits. The director will make critical decisions on long‑term funding for strategic community‑based organizations and consult with finance, legal, internal audit, and program teams.Additional InformationYour worksite location is Halifax. While OSD has offices across all regions, your team is located throughout the province.What We OfferCareer development through guidance, tools, resources, and ongoing trainingAn engaging workplace that values, respects, and connects employeesCountless career paths within the department and beyondPay GradeEC 14Salary Range$4,754.34 – $5,942.94 Bi‑WeeklyEmployment Equity StatementOur goal is to have a diverse workforce that is representative of the citizens we serve. The Government of Nova Scotia welcomes applications from Indigenous People, African Nova Scotians, other racially visible persons, persons with disabilities, and women in under‑represented occupations or positions.Accommodation StatementWe are committed to an inclusive and accessible recruitment process. Candidates may request accommodations protected under the Human Rights Act. Contact [email protected] for accommodations.Application InformationCandidates will not be considered for an interview if applications are incomplete or missing required information. Offer of employment is conditional upon satisfactory background checks and confirmation of credentials. For additional questions or concerns, contact [email protected].#J-18808-Ljbffr

📌 Director, Service Provider Support - C$102,864.6 - C$128,468.2 A Year (Winnipeg)
🏢 Opportunities and Social Development
📍 Winnipeg