Customer Service Rep (Healthcare Domain)

Remote

6+ Months Contract with Possibility of Extension

Typical shifts: 8am – 4pm, 11am - 7pm , 3pm - 11pm, 4pm -12am midnight

Must be available 2 weekends per month (estimate)

What You Bring:

Excellent Communication Skills – Clear, patient, and empathetic communication with elderly patients, clinicians, and healthcare professionals

Experience with Elderly Patients – Demonstrated ability to work with seniors (65+), understanding age-related needs and technology barriers

Technical Troubleshooting – Ability to diagnose and resolve device, application, and connectivity issues

Attention to Detail – Accurate documentation, task tracking, and case management

Organizational Skills – Ability to manage multiple concurrent tasks, prioritize workload, and meet deadlines

Problem-Solving – Capacity to identify issues, escalate appropriately, and follow through on resolutions





Reliability & Productivity – Strong work ethic with ability to work independently in a remote environment; consistent attendance and deadline adherence

Customer Service Orientation – Patience and professionalism when supporting patients and healthcare teams

NICE TO HAVE SKILLS:

Bilingual Capability (English/French ) – Preferred for some positions to support multi-provincial clients

Healthcare or Customer Service Background – Prior experience in healthcare, telehealth, or customer support environments

CRM/Ticketing System Experience – Familiarity with Salesforce or similar case management platforms

Remote Patient Monitoring Knowledge – Understanding of telehealth or RPM platforms

Project Coordination Experience – Experience managing equipment logistics, scheduling, or vendor coordination

Google Workspace Proficiency – Comfort with Google Chat, Sheets, and cooperative tools

📌 Bilingual Customer Service Representative (Canada)
🏢 Experis Canada
📍 Canada