Become a key player at Blue Mantis as an IT Technician, supporting clients via remote channels. Your technical acumen and customer service will shine in this energetic role. This full-time position seeks an individual with 3-5 years in IT support, offering a chance to troubleshoot diverse systems and manage help desk requests efficiently. You'll deal with complex IT projects, including server virtualization and cloud migrations, ensuring that you deliver top-notch support.

Your role may also involve traveling to clients for onsite assistance when needed. Key Responsibilities:

- Address hardware/software issues on MAC and Windows systems
- Document support requests in our tracking system
- Manage help desk inquiries through various communication methods




- Lead cloud conversion projects for clients
- Securely handle Certificate Signing Requests and web server configurations Requirements:
- 3-5 years of IT support experience
- Preferred industry certifications like A+, MCSE
- Proficient in supporting various hardware and operating systems
- Experience with Microsoft 365 and virtualization
- Understanding of Active Directory and networking Utilize your expertise to enhance client relations at Blue Mantis while resolving key technical issues.

📌 Blue Mantis IT Technician Opportunity (Edmonton)
🏢 Cascades
📍 Edmonton