Become a vital part of the BC Family Maintenance Agency team as a Client Services Representative in Burnaby. Focus on delivering exceptional client support amid wide-ranging inquiries and administrative demands. In this crucial role, you’ll engage with clients, program staff, and community participants while embodying BCFMA’s client-centric mission.

Demonstrating effective communication, conflict resolution, and a thorough understanding of program operations will be key to your success. Your contributions will directly impact family services and community support. Key Responsibilities:

- Apply client advocacy in service excellence
- Handle client inquiries calmly and effectively
- Escalate complex issues to relevant teams
- Respond accurately to BCFMA program questions
- Maintain up-to-date records in client databases Requirements:
- Educational background: High School Diploma
- Three years’ experience in a high-volume client service role
- Exceptional telephone skills and conflict management
- Proficient with computer applications
- Understanding of community service policies Help strengthen families by enhancing client interactions at BCFMA in Burnaby.

📌 Burnaby Client Services Representative Role
🏢 BC Family Maintenance Agency
📍 Burnaby