RQ11167 - Int. Systems Administrator/Operations Support Specialist 10-month contract - possible extension ONSITE 5 days - 222 Jarvis St Must Haves: Identify and provide solutions to complex application development problems.Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary), and NICE - workforce management applications (nice to have)Ability to acquire knowledge of program area, IT Systems and business environment.Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.Solid communicationNice to have: Knowledge or gain knowledge in the Public Sector / OPS IT Service Management framework.Open to learning new Contact center solutions applications.Responsibilities: Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented,



monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.Upkeep, configure, install and support the clients' network and coordinate the various systems. General Skills Experience at the specified experience level, setting up user access and user profiles, backup and recovery, and day-to-day computer systems operationsExperience with one or more operating systemsExperience with one or more hardware platformsExperience with information retrieval packagesExperience with one or more communications protocolsExperience with middleware and gatewaysExcellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonalskills A team player with a track record for meeting deadlinesDesirable Skills: Experience with distributed and networked systemsAwareness of emerging IT trendsExperience in one or more programming languagesKnowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standardsINCORPORATED RATE RANGE (7.25 billable hours per day) $55.42/hr - $59.38/hr Inc.T4 RATE RANGE (7.25 billable hours per day) $44.34/hr - $47.50/hr T4#J-18808-Ljbffr

📌 Rq11167 - Int. Systems Administrator/Operations Support Specialist - $44.3 - $59.4 An Hour (Toronto)
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📍 Toronto