Become a Customer Service Representative at Paragon Testing Enterprises, part of Prometric. Your role will center around delivering top-notch service to test takers and client organizations.This full-time position involves working under the Customer Service Supervisor to provide guidance and resolve inquiries effectively. You will manage customer service processes for registrations, cancellations, and other requests while promoting Paragon's testing materials. Solid communication and organizational skills are essential for success in this environment.Key Responsibilities:Assist test takers through email, chat, and phone inquiriesTimely processing of customer requests and feedbackPromote the delivery of tests and instructional materialsRefine internal procedures for service excellenceTrack and report on customer interactions for improvementRequirements:One year of customer service experience requiredExperience with computer applications, especially Microsoft OfficeAbility to handle sensitive inquiries with tactStrong communication, problem-solving, and teamwork skillsAvailability for weekend work on a rotation basisDeliver outstanding support to customers and clients at Paragon Testing Enterprises within Prometric.

📌 Bilingual Customer Service Agent (Richmond)
🏢 CB Talents
📍 Richmond