About Us

Glass Doctor has been serving customers since 1962, with locations across Canada and the United States. Our Edmonton team specializes in residential, commercial, and emergency glass services.

About the Role

We are looking for a reliable, organized, and customer-focused individual to join our team as an Office Administrator.

This role is ideal for someone who enjoys helping people, can think on their feet, and is comfortable managing multiple tasks in a busy workplace.

CA$38,000.00–CA$50,000.00 yearly

Full-time +1

Key Responsibilities

- Answer incoming calls and assist customers in a professional and friendly manner
- Respond to emails in a timely and organized manner
- Assist walk-in customers with inquiries and service requests
- Schedule quotes, service calls, and installations
- Prepare and follow up on quotes and work orders
- Process orders, invoices, and payments
- Coordinate with technicians, suppliers, and clients




- Maintain accurate records in scheduling and job management systems
- Assist in maintaining cleanliness of the office, lunchroom, and washroom areas

What We’re Looking For

- Strong customer service skills and a positive attitude
- Ability to multitask and stay organized in a fast-paced environment
- Good problem-solving skills and sound judgment
- Clear and professional communication (written and verbal)
- Reliable and able to follow through on tasks independently
- Comfortable learning new systems and processes

Qualifications

- Minimum high school diploma
- Previous administrative or customer service experience preferred
- Experience in construction, trades, or service industries is an asset
- Proficient with computers, email, and basic office software

Additional Information

- Occasional weekend work may be required

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