Step into a transformative leadership role as a Client Services Manager at CAAT. Focus on operational success and enhancing member experiences in our Member Care Centre. In this position, you will lead the daily activities of the Member Care Centre, ensuring operational effectiveness and high-level service delivery.

With your leadership skills, you will empower your team by fostering a client-focused setting. You’ll also leverage operational data for continuous improvements aligned with member feedback. Key Responsibilities:

- Direct all aspects of call center operations
- Utilize data to drive service enhancements
- Mentor a high-performing service team
- Address real-time operational and technical challenges
- Establish and monitor key performance metrics Requirements:
- Degree in Business Administration or equivalent
- At least 8 years in pension administration
- 3 years leadership experience is essential
- Expertise in client service operations
- Proficient in Microsoft Office tools Harness your passion for client services and lead the charge at CAAT in delivering unparalleled member care.

📌 Client Services Leadership Role at CAAT (Toronto)
🏢 CAAT Pension Plan
📍 Toronto