Working Title: Complex Transitions Lead Job Class: Human Services Program Consultant Agency: Human Services Dept

- Job ID: 97285
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 09/25/2026
- Closing Date: 10/08/2026
- Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
- Division/Unit: DHS-Central Office / ADSA MFP Complex Transitions
- Work Shift/Work Hours: Not Applicable Shift
- Days of Work: Monday - Friday
- Travel Required: Yes, up to 30%
- Salary Range: $36.59 - $54.25 / hourly; $76,399 - $113,274 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Qualified Empl/MAPE
- FLSA Status: Exempt - Administrative
- Designated in Connect 700 Program for Applicants with Disabilities: Yes

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework. The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify. The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Responsibilities The Complex Transitions Coordinator Lead provides lead work guidance and technical expertise to the Complex Transitions Coordinators. This position develops processes to support accurate and timely data collection and analysis, leads continuous improvement efforts, and supports cross-divisional and enterprise-wide collaboration to improve complex transition services and outcomes.

The role also leads agency, interagency, and interdepartmental policy initiatives to strengthen coordination, continuity of care, and person-centered supports for people experiencing complex transitions.

Responsibilities include

- Provide lead work guidance to the Complex Transition Coordinators to prioritize, direct, and guide the work of the team, provide advanced technical expertise, and support collaborative solutions
- Develop methods and processes to assure the accurate and timely data collection by the coordinator positions. Produce and interpret data summaries and reports and bring that data to the cross division continuous improvement team, and to cross departmental and enterprise-wide meetings to identify sustainable ways to support complex transition processes and services
- Lead the development of agency, interagency and interdepartmental policy initiatives to ensure a continuum of services that support and strengthen services and programming for people with complex needs or transitions
- As assigned by management, manage projects, participate in collaborative efforts, and assist with other duties as assigned to support TT&T; and the Aging & Disability Services Administration

Minimum Qualifications 3 years of professional experience in human services, public assistance, disability services, behavioral health or related policy/program administrations. Experience must demonstrate the following:





- Experience with federal and state laws, policies and funding for services supporting Minnesotans with disabilities and chronic conditions including Medical Assistance (MA), HCBS waivers, assessment tools and service agreements
- Extensive knowledge and understanding of issues that impact long-term care of older adults and people with physical developmental or intellectual disabilities, brain injury, complex health conditions, or mental illness; familiarity with related providers and advocacy organizations
- Experience facilitating, collaboration and building effective working relationships among agencies, providers, advocacy organizations, and other stakeholders
- Experience analyzing, developing, implementing, or evaluating policy, program, legislative, or system changes

Preferred Qualifications

- Strong knowledge of DHS reform initiatives, person-centered planning, and informed choice with experience developing, implementing, and evaluating policy, program and legislative changes; ability to advise others on policy alignment and systems change
- Familiarity with legislative processes, procedures, and protocols to inform policy implementation and program development
- Strong communication skills, verbal and written; experienced in drafting technical, policy, and narrative documents and presenting information through reports, charts tables and other formats
- Experience analyzing, developing, implementing, or evaluating policy, program, legislative, or systems changes
- Proficiency in Microsoft Office Suite, MMIS, SSIS and CRM; quick to learn and apply new technologies
- Variety of experiences working effectively with others from different backgrounds and/or cultures

Additional Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at (phone hidden) or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about the position, contact Jes Vikander at [email protected].

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to JaKeya Spencer at [email protected].

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at (phone hidden) or [email protected] for assistance.

About Human Services Dept WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.



What do Minnesota's State employees have in common?

- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth

Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF

- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply.

The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (phone hidden) or email [email protected] and let us know the support you need.

📌 Complex Transitions Lead / Human Services Program Consultant (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul