Enhance customer experiences as a Bilingual Customer Service Representative at Intact. Elevate your career in a supportive hybrid model while assisting claims and inquiries effectively.Intact is seeking a Bilingual Customer Service Representative specializing in claims. This role entails direct interaction with clients through an inbound call queue, managing inquiries and documenting claims accurately. You will employ problem-solving skills to handle difficult conversations with empathy and deliver exceptional service under pressure.Key Responsibilities:Provide expertise on company policies and servicesHandle inbound calls for inquiries and current claimsDocument conversations and actions taken on claimsInitiate challenging conversations with clarityMeet daily call center performance metricsRequirements:Experience in customer service and salesStrong organizational and communication skillsAbility to thrive in fast-changing environmentsMust work 35 hours weekly, Monday to FridayEligible to work in CanadaUtilize your bilingual skills and customer-first mindset to thrive at Intact.

📌 Bilingual (French/English) Customer Service Representative, Claims - Dorval Intact Service Centre (Côte Saint-Luc)
🏢 Intact
📍 Côte Saint-Luc