Shape client interactions as a Customer Service Admin Lead at Axis Therapy & Performance in Scarborough. Take charge of administrative excellence and foster a positive client journey in every appointment. In this role, you will manage the admin team, enhancing the client coordinators’ capabilities and ensuring their growth in delivering service excellence.

Your responsibilities include overseeing MVA and WSIB claim management throughout the clinic network. With your guidance, clients will receive outstanding care from their first contact to treatment completion. Key Responsibilities:

- Coach and lead the client coordination team
- Optimize client scheduling and booking accuracy
- Enforce high standards for client service and billing
- Address and resolve client escalations promptly
- Facilitate HR processes from hiring to evaluations Requirements:
- Over 2 years of experience in administrative roles in healthcare
- Leadership and mentoring experience in clinical settings
- Highly organized with a meticulous tracking ability
- Experience managing claims is a solid asset
- Knowledge of Jane App is preferable Cultivate exceptional client experiences and administrative success at Axis Therapy in Scarborough.

📌 Customer Service Admin Lead at Axis Therapy (Markham)
🏢 Adecco Portugal
📍 Markham