Become a vital link for customers as a Customer Service Agent at Fastfrate Group, located in Lachine, QC.

Your role involves assisting clients from booking through to successful delivery. This permanent, in office position reports to the Office Manager and requires you to engage continuously with both customers and internal teams. You'll utilize your problem-solving skills to address issues, provide updates, and facilitate effective communication. An unwavering commitment to customer satisfaction is key to success in this role. Key Responsibilities:

- Manage email communications with customers and partners
- Coordinate pickup and delivery logistics
- Inform customers about delays and service status
- Handle inquiries on rates and load tracing
- Accurately enter order details into the system Requirements:
- Post-Secondary Degree or Diploma
- Bilingual: fluent in French and English
- 1-2 years of experience in customer service
- Experience in the transportation field preferred
- Excellent organizational and communication skills Utilize your expertise in customer service to thrive at Fastfrate Group and support their operational goals.

📌 Customer Service Agent Fastfrate Group (Montreal)
🏢 Clear Destination
📍 Montreal