Company Description

Can people hear you smiling over the phone? Do you know how to turn someone’s day around, no matter how down or frustrated they are? Are you the go-to person, among your friends and family, for help with mobile devices and streaming technology?

Join Us.

We’re Sutherland and we'rehiringCustomer Service Representativesto provide outstanding and personal support to customers of one of our customers, an excitingstreaming servicethat hosts some of the best content out there. This is a remote, work from home position.

As a Customer Service Representative, you will provide inbound customer care, primarily over the phone and email. You'll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.

This is the job for you if:

You are the go-to person to help troubleshoot tech problems.

You leverage streaming services regularly.

You excel at handling customer inquiries of varying types.

You are an active listener and enjoy building rapport with customers.

You are energized by the chance to learn new things, perform at a high level in a team environment and creatively solve problems.

You leverage two-way feedback to enhance your performance.

What we offer

Medical, dental and vision benefits

Paid training & PTO





Advancement opportunities – 80% of our frontline leaders have been promoted from within

Monthly company reward& recognition programs

Employee Discounts

EAP & Health and Wellness programs including a personal trainerdedicated to Sutherland

Qualifications

An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.)

Efficient and accurate typing skills (at least 30 words per minute)

Experience using a streaming player or gaming system

Excellent verbal and written communication skills and are a strong multitasker

Driven by solving problems and meeting goals

Familiar with Microsoft Office tools

Experience in customer service and sales

High school diploma or equivalent

We will provide equipment, however to work from home, you must have:

Excellent Internet connectivity

Internet access speeds of at least 2 MBPSupload and 10 MBPS download – the faster the better!

In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)

A quiet and distraction-free, secure place to work.

Additional Information

This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

📌 Customer Service Representatives - Remote (Winnipeg)
🏢 Sutherland Global
📍 Winnipeg