Equipment World - Sault Ste Marie is seeking our next great Service Writer to join our TEAM.

The Service Writer is a key member of our Service Administration TEAM and supports the day-to-day operations to keep things running smoothly.

Duties include but are not limited to:
Respond to customer inquiries by maintaining positive customer relations and resolve problems
Keep all work orders current – review Back Order report frequently and cross reference Work In Progress list to BO report
Coordinate schedule for mechanics & job assignments (includes out of town work)
Manage safety certificates on annuals
Coordinate reports and track Preventative Maintenance Service
In conjunction with Service Manager help maintain department policies & procedures, health & safety issues, tool requirements, etc
Act as liaison with Parts & Service dept (technicians) by ensuring parts are ready for work to be performed
Act as liaison with Rental department for scheduled maintenance
Interact with suppliers, coworkers, management and customers via phone, electronic mail, and in person
Audit of log books, van logs, tool cribs, monthly inspection logs





The successful candidate should have excellent organizational and communication skills and be well-versed in computer programs including Microsoft Office and web-applications. Experience with SAGE is considered an asset but not required. Candidates with experience in service departments or mechanical skills will be given priority. We offer a comprehensive salary & full perks program along with the support you need to succeed!

At Equipment World, We BUILD Careers!

Accommodation is available throughout every stage of the recruitment process - contact us for further details!
INDLP

Job Types: Full time, Permanent

Pay: $22.00-$25.00 per hour

Benefits
Casual dress
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
RRSP match
Vision care

Experience:
Service Department: 1 year (preferred)
Customer service: 1 year (preferred)
Service Writing: 1 year (required)

Work Location: In person

📌 Service Writer Sault Ste Marie (Sault Ste. Marie)
🏢 Equipment World
📍 Sault Ste. Marie