Join Swish as a Customer Care RepresentativeAbout SwishSwish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada's source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers' needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.About The RoleAs a Customer Care Representative, your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of Swish's products will be key assets.Key ResponsibilitiesDevelop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needsAccurately take customer orders by email or telephone in an efficient mannerAssist customers with online orders or questions related to Swish's websiteProactively engage customers by reaching out to discuss and understand their business needs, encouraging additions to existing orders, and sharing information about new productsDevelop an extensive knowledge of Swish's products and services in order to assist customers with best-in-class cleaning solutionsWhen necessary,



handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achievedEnsure mailed orders are shipped promptly with accurate record keeping of invoices and PO #sComplete invoicing, billing, and reportingUtilize ERP and CRM platforms with confidenceCommunicate with various teams and branches to obtain stock to fill backordersRespond to and direct equipment service calls and provide timely updates to customers on the status of repairsAssist in the Clean-It-Centre (retail store) or warehouse when necessaryWhat You BringHigh School diploma1-2 years' experience in a customer-facing role. Sales experience is considered an assetBasic customer service skills to confidently and accurately address customers' needsOrganizational and multitasking skillsStrong computer and technical skills including experience with MS ExcelExperience with a CRM and other sales technologies is considered an asseteCommerce experience considered an assetAttention to detail to accurately process invoices and reportingProfessional demeanor and telephone etiquetteA People-first CompanyJob Details & What We OfferMembership in the Swish family — we treat our employees with integrity and have since 1956The roleLocation: Oakville, OntarioHours of Work: Monday to Friday – 8AM to 5PMSalary: Starting at $50,000 annuallyVariable compensation: Annual performance bonus eligibilityVacation:



Starting at 3 weeksBenefits From Day 1Company-paid Extended Health & Dental CareCompany contributions to a Registered Retirement Savings Plan (RRSP)Employee & Family Assistance Program (EFAP)Extras that matterRewards & Recognition program that celebrates excellent work and meaningful contributionsAccess to hundreds of employee discounts across home, wellness, travel, fashion, and moreUnlimited training and development with an industry-leading brand to help you grow your careerRole InformationNew headcountEqual OpportunitySwish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.Accessibility & AccommodationSwish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage.Pre-Employment ScreeningSwish is committed to maintaining a secure and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver's license and a satisfactory driver's abstract will also be required.AI DisclosureSwish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions aremade solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.

📌 Customer Care & Solutions Specialist (Oakville)
🏢 Swish
📍 Oakville