Responsibilities

Account & Client Leadership

- Serve as a key day-to-day client contact and build trusted relationships with client partners.

- Develop a strong understanding of the client's business, brands, priorities, and challenges.

- Lead client meetings, status calls, presentations, and program updates.

- Proactively identify client needs and bring forward solutions and recommendations.

- Help manage client expectations, timelines, and priorities across multiple projects.

- Partner with the Account Director on account planning, relationship development, and strategic opportunities.

Project Leadership

- Lead experiential programs from brief through execution, including timelines, deliverables, budgets, and team coordination.

- Develop project plans and ensure all internal teams and partners are aligned against key milestones.

- Work closely with Creative, Production, Strategy, Operations, and external vendors to bring programs to life.

- Manage multiple projects and workstreams simultaneously, balancing competing priorities.

- Identify risks early and develop solutions to keep projects moving forward.

- Oversee in office execution for key programs and ensure the client experience is delivered to a high standard.

- Lead post-program recaps and identify learnings and opportunities for improvement.

Financial & Scope Management

- Manage project budgets, estimates, invoices, and financial tracking in partnership with the Account Director and Project Management.

- Ensure projects are appropriately scoped and resourced from the outset.

- Monitor program spend and proactively flag potential risks or scope changes.





- Ensure incremental work is communicated and approved before execution.

- Develop strong financial acumen and understand the impact of project decisions on account profitability.

Team Leadership

- Provide day-to-day direction and support to Account Managers, Coordinators, and junior team members.

- Delegate work effectively and create clear accountability across the project team.

- Mentor and support the development of more junior team members.

- Foster collaboration across Account, Creative, Production, and Operations.

- Act as a reliable escalation point for the team and help resolve challenges as they arise.

Account Growth

- Identify opportunities to add value to existing client relationships and expand the agency's role.

- Bring forward relevant ideas, capabilities, and opportunities based on an understanding of the client's business.

- Support the Account Director with account growth initiatives, proposals, RFPs, and new business opportunities.

- Help strengthen relationships across client teams and build credibility as a trusted agency partner.

Agency Leadership

- Contribute to a positive, collaborative agency culture and strong ways of working.

- Share learnings and best practices across accounts and teams.

- Take ownership beyond assigned projects and look for ways to improve how the agency delivers work.





- Begin building broader agency influence through collaboration across teams and disciplines.

Qualifications

What We're Looking For

- 7+ years of experience in experiential marketing, events, advertising, marketing, or a related agency environment.

- Strong experience managing experiential programs from brief through execution.

- Proven ability to manage client relationships and lead day-to-day client communications.

- Experience managing multiple projects, timelines, budgets, and stakeholders simultaneously.

- Strong organizational, communication, presentation, and problem-solving skills.

- Experience mentoring or managing junior team members.

- Comfortable working across Creative, Production, Operations, Strategy, and external partners.

- Strong attention to detail with the ability to see the bigger picture.

- A proactive, solutions-oriented approach and the ability to operate effectively in a fast-paced environment.

An understanding of the financial and commercial side of agency business.

What Success Looks Like

- Clients trust you to lead their programs and bring forward thoughtful solutions.

- Projects are well organized, well communicated, and delivered successfully.

- You can confidently move between hands-on project leadership and broader account leadership.

- Teams have clear direction, support, and accountability.

- Budgets, scopes, and timelines are proactively managed.

- You identify opportunities to improve the client relationship and grow the business.

- You are developing into a broader agency leader while continuing to be deeply connected to the work.

📌 Director Account Associate (Toronto)
🏢 RiseMe
📍 Toronto