1 year contract - maternity replacement

Thread Collective, Inc (TCI) is a privately-owned global designer, manufacturer and distributor of apparel. TCI has earned its reputation as a leading North American force in the design, development and distribution of a full range of apparel and accessories. We market products for all genders, to all retail tiers - from mass market merchants to high end department stores, specialty boutiques and sporting goods retailers.

Position Summary

Thread Collective Inc is looking for a Sales Coordinator/Customer Service Representative to join our team.

Primary Responsibilities
Responsible for the daily execution of orders
Ensure that all customer and vendor orders match
Orders are processed and entered properly in our system
Manage any discrepancies and alert the appropriate parties for corrective action
Managing returns
Managing sending out samples to customer as per sales team requests
Working directly with the sales team




Daily contact with the sales team and buyers of our major customers for modifications of orders
Managing delivery issues and discrepancies to avert major charge backs and fines from our customers
Continual evaluation of internal processes to improve productivity
Allocation of Customer and Vendor orders, production delivery estimates

Qualifications:
Minimum of 2 years’ experience in customer service (Apparel Industry experience)
Experience with retailers like Costco
Experience with Momentis and web orders
Robust time management skills
Proficient in basic MSOffice software;

Job Types: Full time, Contract

Benefits
Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
In office parking
Paid time off
Vision care

📌 Sales Coordinator Maternity Replacement Montreal (Canada)
🏢 Thread Collective
📍 Canada